By Bill Bartlett
I have been doing a lot of traveling during the last two months. In spite of Chicagoâ€™s brutal weather and some minor inconveniences, my flights and hotel reservations have gone remarkably smoothly and I have experienced a high level of customer service.
I had, however, an out-of-the-ordinary encounter at my hotel last week. It was late when I checked in and the woman who registered me was unusually chatty. During the 15 minutes that it took to register me she expressed enormous curiosity about my company and the sales profession in general. At the time I didnâ€™t think much about it, left a wake-up call, and retired for the evening. I donâ€™t require much sleep, but I do sleep soundly so when the phone rang at 5AM, I was startled to be awakened by a personal message from the woman who checked me in the night before. (more…)