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What Not to Do During a Sales Slump: Seven Deadly Sales Sins & How to Avoid Them


As a tough economy lingers, many businesses find themselves stuck in a sales slump, and don’t know how to get out. As the CEO of Sandler Training, I’ve had the privilege of helping businesses with just that problem.

Many businesses are paralyzed in today’s difficult environment. They don’t have a system for success or forget what they actually know, and are merely reactive. This time can actually be a period of profit and productivity, but you must avoid knee jerk reactions that will keep your company in a rut. As I explained in the video above, sales professionals are far from being immune to some self-destructive behavior. Here are seven deadly sales sins to avoid now and forever:

  1. Abandon your sales procedures. When sales slow down many businesses panic, forget what they know and start throwing ideas against the wall to see what sticks.  They jump from activity to activity, neglecting their sales process. Stop there. A sales process tells you exactly what needs to happen in order to complete a sale. Imagine an emergency room. When a patient comes into triage the hospital doesn’t try multiple check-in procedures and leave their process to chance, or things would be chaos.  There are procedures and orderly steps that need to be taken every single time in order to correctly treat a patient.  The same is true in sales.
  2. Focus on revenue only.  If you want to frustrate a sales team, only focus on numbers. What you really need to consider is revenue and behaviors.  To achieve your sales goal, your business needs to know which behaviors need take place in order to provide favorable sales results.
  3. Stop prospecting. If you want to lose long-term sales, try focusing only on your current customers.  When a business gets to a certain size, employees feel like they can relax are past needing to prospect. Don’t fall for this trap. Very few people like to prospect.  You don’t have to like it; you just have to do it. While it is important not to neglect your existing customers, you always need to be on the lookout for new customers in anticipation of the peaks and valleys throughout the year.
  4. Eliminate marketing and advertising. When businesses see a decrease in sales, the first costs they tend to cut are marketing and advertising. That is a mistake.  Now more than ever companies must create mindshare with customers and prospects.  An often missed opportunity is simply following up on all leads that are generated through marketing.   For instance, research shows that only 2 percent of leads at trade shows are followed up on.  Simply following up on leads could allow you to come out of the slump stronger than your competitors.
  5. Act like Hercules. If you really want to kill sales, create an atmosphere of learned helplessness.  In fact, many sales managers do this and don’t even realize what they have done.  The sales manager steps in and micro-manages the day-to-day processes of their sales teams to “save the day.” This tactic could backfire. Instead managers need to empower their sales people to close deals within parameters, and be responsible and accountable for their own progress.
  6. Believe that you’re “past that.” If you want to drive a business into the ground, forget what you did that made the business successful. Remember what made clients and prospects fall in love with your company, then go back to that.
  7. Stop planning for seasonal slowdowns. If you want to stay in a sales rut, don’t plan ahead for seasonal slowdowns.  Leaders should anticipate months or times of year when sales trend down and feed the sales funnel before these occur.  If you know your business will be slow during the holidays, feed your sales funnel now.

By avoiding these deadly sales sins you just may come out of 2010 stronger than ever.

For over 20 years, David Mattson, CEO of Sandler Training, has been a trainer and business consultant in management, sales, interpersonal communication, corporate team building and strategic planning throughout the U.S. and Europe.

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When Talk Isn’t Cheap


By Dave Mattson

Whoever said talk is cheap didn’t know much about sales. Talk—too much talk, that is—can cost a lot.

This is a difficult lesson for many sales professionals to learn, and that’s understandable. People in sales tend to have outgoing personalities. They enjoy good conversation, and the longer they are in sales, the better they get at making small talk, establishing an emotional connection with the prospect, and driving a conversation toward the specific end of closing a sale. (more…)

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Don’t Tell Me What to Do!


By Dave Mattson

I don’t know about you, but I have never liked being told what to do. I don’t think I’ve ever met anybody who did respond well to that kind of instruction, even when the person in charge—a coach at sports, for example—clearly knew what he was doing if the message is delivered wrong.  It doesn’t matter if what you are saying is true, if it’s not delivered properly.  You can be the authority, but no one cares if you can’t deliver your message in a way that others can accept.  The fact that you have good prudent knowledge, the fact that you’re correct, doesn’t matter if not delivered properly. Sales professionals who forget this fact of human nature do so at their own peril. (more…)

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Is a Good Offense Always the Best Defense?


By Dave Mattson

It’s March Madness time, which I enjoy, but not always for the same reasons my friends do. Because I’m in sales, it’s fun just to watch the teams execute their strategies and then try to figure out how these strategies apply to my own profession.

And what stands out, season after season, is how predictable the plays have become and how easily they can be countered. (more…)

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Too Much Product Knowledge Can Cost You


By Dave Mattson

If you’re like most sales professionals, you work hard to learn as much as you can about your product or service. You take pride in how much you know about your business. When you can answer any technical question that might come up in a call with a prospect, you feel confident. That’s only natural.

But as important as it is to be knowledgeable, your eagerness to display that knowledge can damage a relationship and cost you sales. (more…)

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Be Friendly with Your Customers, But Never Friends


By Dave Mattson

Hidden in the uproar over Mark McGwire’s admission that he used steroids was a lesson for sales professionals. You might remember the moment, which has been replayed over and over: When McGwire hit his record-breaking homerun, Sammy Sosa—one of the Cardinal slugger’s opponents—raced in from the outfield to hug him. It “looked great on TV,” one of Sosa’s Cubs teammates said recently, but the other Chicago players “didn’t appreciate it.” Sosa forgot an important rule of sports, of sales and of business generally: Your meter’s always running. (more…)

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How Sales Professionals Are Like Shrinks


By Dave Mattson

We don’t ordinarily think of sales as one of the “helping professions,” but maybe we should. People tell their problems to psychologists and clergymen. They pour out their hearts to their neighborhood bartender. But they tell their troubles to sales professionals, too, so we should develop our “helping profession” skills. (more…)

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How to Profit from Unsuccessful Sales Calls


By Dave Mattson

Planning on an economic rebound, companies in the U.S. and Canada are beginning to up their investments in new product and service introductions, according to a PricewaterhouseCoopers survey released in August. Businesses are also investing more in information technology and in marketing and sales promotion.

That’s encouraging, especially since it should mean more purchases of the kinds of good and services high-level sales professionals represent.

(more…)

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Turn Bad Times to Your Benefit


By Dave Mattson

The end of summer’s gloomy retail sales figures, coming after two months of modest gains, are giving rise to considerable pessimism among sales professionals. While understandable, this pessimism is also, I believe, completely unwarranted but not for the reasons you might think.
 (more…)

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With Economy Recovering, Sales Professionals Can Start Climbing Again


By Dave Mattson

When the economy took a nosedive, most sales professionals quickly responded in one of two ways.

(more…)

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