By Will Crist
What happens the first time you try a new selling or management technique? It’s usually uncomfortable and doesn’t go as smoothly as it did in the class/coaching session or how you imagined it would go. Often you come away feeling bad. There are physiological reasons for this discomfort and awkwardness.
When you see or hear something new, your brain goes through a conscious process of evaluating whether that new behavior has any potential payoff, and you form an expectation of what might happen next. It’s the “self talk” we all do to weigh the pros and cons, and then comment (to ourselves) on how the new idea is like, or not like, something we already know about(whether good or bad). Most of this happens in the unconscious part of our mind. (more…)