Sandler's Strategic Customer Care Program

What are our expectations of people on the frontline? Are you maximizing your inside business development efforts?

You ask them to make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. But are you preparing them to do these tasks well, or are you setting them up for failure?

•    Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity?
•    Do they too often provide “free consulting” and give out free information to people who are just “shopping around”?
•    Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
•    Have you ever cringed listening to what your inside sales people say to prospects on the phone?
•    Is there more business available, but sales are often missed?

Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies.

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Sandler Training has also helped our new hires become productive far more rapidly than what is considered the industry norm. Sandler's emphasis on questions skills and setting up-front contracts has helped our entire sales team be more focused, resulting in increased productivity. Most importantly, the Sandler Selling System has made the salespeople better advisors to Essilor's clients, the opticians and optometrists, on whom we rely to sell our products to their customers.

Stephen Shawler
Vice President and General Manager
Essilor Lenses ECP Group