Alexa Lemzy is the customer support expert and blog editor at TextMagic. She focuses on how mobile technologies change customer service, sales and marketing, You can contact Alexa on Twitter.
More and more, mobile is becoming the preferred device, not just for internet use but also for shopping. This year’s first quarter showed that smartphones made up 45.1% of all web-shopping traffic. Those numbers are expected to increase as businesses also increase their mobile presence, drawing more customers into buying on mobile. Reaching out to customers via…Read More