Dave Hiatt

With over 27 years of sales and training experience, David brings a strong background to Sandler Training. After 10 years of owning and operating a successful Sandler Training® center, David was recruited by Sandler corporate to handle the bulk of national and international training thru the Global Accounts division. He is a passionate and energetic program leader who is truly concerned with helping others to grow and develop.

Executives Must Execute!

By Dave Hiatt / March 20, 2020

You are the executive, the leader of your organization. Executives make decisions all day, every day. The decisions you make affect everyone and everything in your organization.

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Excellence in Leadership is More Than a Trait

By Dave Hiatt / February 20, 2020

Leadership is more than learning the characteristics and habits of effective leaders. Truly effective leaders ensure the organization has clear direction and an infrastructure which will enhance the probability of the organization successfully achieving their vision.

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Building a Culture of Mutual Agreements

By Dave Hiatt / October 17, 2019

I remember taking a parenting class when my boys were young. The big takeaways from the class were the requirement to tell your child what the consequences of their behavior would be and to be clear on what you expected from them.

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:30 or less: How to prepare your thirty-second commercial

By Dave Hiatt / October 2, 2018

Think about the last time someone asked you to tell them a little about yourself. Did you stumble? Did you regret how you answered? Did you miss an opportunity to fit in something important? Sandler Training advises that all professionals – especially salespeople – take time to craft their “thirty-second commercial.” Thirty-second commercials can be…

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Preparing for an Important Conversation? Step Up to the PLATE!

By Dave Hiatt / July 10, 2018

Sandler provides an easy way to remember the five key components of getting a mutually beneficial conversation started: the simple mnemonic PLATE.  Think of it this way. To have a civilized dinner, you first put the food on the plate. The same is true for a civilized conversation. Get the mutual agreements on the PLATE,…

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6 Ways to Improve Customer Service

By Dave Hiatt / April 24, 2015

You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is a customer. A good customer service experience is…

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Voicemails: Old School or Still Appropriate? Results May Vary.

By Dave Hiatt / February 24, 2014

Like it or not, times have changed and the usefulness of a voicemail is up for debate. With email, text messages and Caller ID, some people find it irritating to see that they have a blinking red light or a notification alerting them to check their voicemail. And as sales professionals, the last thing we’re…

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