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Building a Culture of Mutual Agreements

By Dave Hiatt / October 17, 2019

I remember taking a parenting class when my boys were young. The big takeaways from the class were the requirement to tell your child what the consequences of their behavior would be and to be clear on what you expected from them.

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:30 or less: How to prepare your thirty-second commercial

By Dave Hiatt / October 2, 2018

Think about the last time someone asked you to tell them a little about yourself. Did you stumble? Did you regret how you answered? Did you miss an opportunity to fit in something important? Sandler Training advises that all professionals – especially salespeople – take time to craft their “thirty-second commercial.” Thirty-second commercials can be…

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Preparing for an Important Conversation? Step Up to the PLATE!

By Dave Hiatt / July 10, 2018

Sandler provides an easy way to remember the five key components of getting a mutually beneficial conversation started: the simple mnemonic PLATE.  Think of it this way. To have a civilized dinner, you first put the food on the plate. The same is true for a civilized conversation. Get the mutual agreements on the PLATE,…

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6 Ways to Improve Customer Service

By Dave Hiatt / April 24, 2015

You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is a customer. A good customer service experience is…

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Voicemails: Old School or Still Appropriate? Results May Vary.

By Dave Hiatt / February 24, 2014

Like it or not, times have changed and the usefulness of a voicemail is up for debate. With email, text messages and Caller ID, some people find it irritating to see that they have a blinking red light or a notification alerting them to check their voicemail. And as sales professionals, the last thing we’re…

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