Rob Fishman possesses a varied business and management background gained over 35 years in the fields of retail, the performing arts, consulting, and training. He has helped firms large and small, in more than 50 industries, to significantly improve their sales and business results through Sandler’s unique process of reinforcement training and attitudinal and behavioral change. Rob is the author of the Sandler book, Retail Success in an Online World. Before becoming a partner of Legend Development Services, Inc., an authorized Sandler training center, Rob was the president of a successful retail jewelry firm based in New York.
Retail champions, the subject of my book RETAIL SUCCESS IN AN ONLINE WORLD, outlines not only how to connect with customers face-to-face but also a long-term engagement strategy for after the customer leaves the store.