Sandler Blog
Stay up to date with valuable insights and advice from our expert trainers.
Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention.
Read MoreMike Montague interviews Ray Setter on How to Succeed at Customer Service.
Read MoreThe value of client retention is significant, especially when compared to the cost of customer acquisition.
Read MoreBrian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.
Read MoreIn order to combat this frustration and fear of product obsolescence, producers offer you over-the-air updates that upgrade your product’s software to perform new tasks and make your user experience in general more satisfying.
Read MoreRetail champions never stop asking themselves questions about how to improve the customer experience. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.
Read MoreIt’s that time of year. The holidays loom, there is a chill in the air, and countless articles appear providing guidance to sales representatives about how to close the year strong.
Read MoreAnd we’ve all heard how even a small increase in a firm’s overall major client retention rate has an exponentially positive effect on revenues and profits.
Read MoreWe all know the statistics. Most selling organizations derive 80% of their revenues from 20% of their clients. Winning a new major account costs up to 20 times more than keeping a current one. %
Read MoreWe’ve all read the estimates on how much more expensive it is to find new clients than it is to nurture and retain existing ones. One of the most important ways to retain clients is to view an honest understanding of their interactions with your company. What are the different touch points and how well…
Read More