Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

In Relationships, the Key is Trust

By Sandler Training / November 14, 2020

Are “Relationships” really relevant to the sales profession?

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How to Succeed at Customer Service [PODCAST]

By Sandler Training / August 19, 2020

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

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Benchmarking for Client Satisfaction

By Tom Wilson / July 11, 2020

The value of client retention is significant, especially when compared to the cost of customer acquisition.

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The Critical Elements of Proactive Client Retention [PODCAST]

By Sandler Training / May 20, 2020

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.

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Measuring Value Levels in a Customer Journey

By Bartek Posmyk / March 20, 2020

In order to combat this frustration and fear of product obsolescence, producers offer you over-the-air updates that upgrade your product’s software to perform new tasks and make your user experience in general more satisfying.

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The Retail Champion’s Playbook

By Rob Fishman / January 9, 2020

Retail champions never stop asking themselves questions about how to improve the customer experience. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.

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In Selling, Whose Year Should You Close Strong?

By Brian Sullivan / December 4, 2019

It’s that time of year. The holidays loom, there is a chill in the air, and countless articles appear providing guidance to sales representatives about how to close the year strong.

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