Mike Montague interviews Paul van den Hoven on How to Succeed at Being Assertive.
In this episode:
- The best attitude, behavior, and technique on how to succeed at being assertive
- There’s a balance between being too assertive and too “nice”
- Transactional analysis allows us to read where our client is
- I want it, but I don’t need it
- Record and practice, practice, practice
- Have a vision and goals for the short term as well as the long term
- Use softening statements
- Be firm enough to let your client’s experience their pain
- It starts with yourself
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