Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point

By Anne MacKeigan / January 22, 2021

Remember the childhood game of whispering a phrase to someone and asking them to pass it on? By the time it reached the fourth or fifth person, the meaning of the original phrase was lost! Then, it amused us; in customer care, it can be costly.

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How to Succeed at Customer Service [PODCAST]

By Sandler Training / August 19, 2020

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

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The Retail Champion’s Playbook

By Rob Fishman / January 9, 2020

Retail champions never stop asking themselves questions about how to improve the customer experience. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.

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Strategic Customer Care

By Sandler Training / July 10, 2019

Customer Service Customer Service & Inside Sales Training Connect with Sandler The Challenges of Customer Service Communicating effectively with your most valuable clients and prospects is paramount to the success of your business. Are all your employees representing your organization the way you would expect? Does your inside team struggle with: Providing too much “free…

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