Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

How to Succeed at Making Real Progress [PODCAST]

By Sandler Training / April 4, 2022

Mike Montague interviews Kristen Cox, a former government official and management expert, on How to Succeed at Making Real Progress.

Read More
Customer Success - Sandler

Customer Success

By Sandler Training / July 13, 2021

Customer Success Get to know why so many companies select Sandler for their Customer Success learning and development programs. Connect with Sandler Achieving real customer success. Customer Success professionals wear many hats – from solving customer problems to identifying opportunities for new solutions, all leading to retention and growth of accounts. Highly capable CS professionals…

Read More
Listening Well The Key To Providing A Premier Customer Experience At Every Touch Point

Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point

By Anne MacKeigan / January 22, 2021

Remember the childhood game of whispering a phrase to someone and asking them to pass it on? By the time it reached the fourth or fifth person, the meaning of the original phrase was lost! Then, it amused us; in customer care, it can be costly.

Read More
How to Succeed at Customer Service [PODCAST]

How to Succeed at Customer Service [PODCAST]

By Sandler Training / August 19, 2020

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

Read More
The Retail Champion's Playbook

The Retail Champion’s Playbook

By Rob Fishman / January 9, 2020

Retail champions never stop asking themselves questions about how to improve the customer experience. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.

Read More
Customer Care

Strategic Customer Care

By Sandler Training / July 10, 2019

Customer Service Customer Service & Inside Sales Training Connect with Sandler The Challenges of Customer Service Communicating effectively with your most valuable clients and prospects is paramount to the success of your business. Are all your employees representing your organization the way you would expect? Does your inside team struggle with: Providing too much “free…

Read More