Sandler Blog
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Remember the childhood game of whispering a phrase to someone and asking them to pass it on? By the time it reached the fourth or fifth person, the meaning of the original phrase was lost! Then, it amused us; in customer care, it can be costly.
Read MoreAmit Bendov, the Co-Founder & CEO of Gong.io, joins the ACTivation Nation Podcast with the show’s host, Matt Benelli, to share how “the quarter from hell” sparked the idea that sometimes the information that we’re looking for in our CRM isn’t in the standard sales figures – such as the number of phone calls or…
Read MoreAre “Relationships” really relevant to the sales profession?
Read MoreMike Montague interviews Ray Setter on How to Succeed at Customer Service.
Read MoreThe value of client retention is significant, especially when compared to the cost of customer acquisition.
Read MoreIn order to combat this frustration and fear of product obsolescence, producers offer you over-the-air updates that upgrade your product’s software to perform new tasks and make your user experience in general more satisfying.
Read MoreRetail champions never stop asking themselves questions about how to improve the customer experience. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.
Read MoreAs 2019 draws to a close, it makes sense to survey the landscape and take note of the ideas and innovations that are most likely to affect markets, and sales teams, in the year to come. With that in mind, here are five emerging trends we at Sandler believe sales professionals should be on the watch for in the year 2020.
Read MoreAnd we’ve all heard how even a small increase in a firm’s overall major client retention rate has an exponentially positive effect on revenues and profits.
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