Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point

By Anne MacKeigan / January 22, 2021

Remember the childhood game of whispering a phrase to someone and asking them to pass it on? By the time it reached the fourth or fifth person, the meaning of the original phrase was lost! Then, it amused us; in customer care, it can be costly.

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ACTivation Nation – The Truth-Seeking Missile [PODCAST]

By Matt Benelli / December 18, 2020

Amit Bendov, the Co-Founder & CEO of Gong.io, joins the ACTivation Nation Podcast with the show’s host, Matt Benelli, to share how “the quarter from hell” sparked the idea that sometimes the information that we’re looking for in our CRM isn’t in the standard sales figures – such as the number of phone calls or…

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In Relationships, the Key is Trust

By Brian Jackson / November 14, 2020

Are “Relationships” really relevant to the sales profession?

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Sandler Research Center Report: Pipeline Health

By Tom Wilson / October 15, 2020

Everyone wants to know what business closed today. Or this week. Or this quarter. But is that really all we should be asking? Make no mistake. These are all critical key performance indicators (KPIs). It’s worth noticing, though, that what closed today, this week, and this quarter all are lagging indicators. Arguably more important in…

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How to Succeed at Customer Service [PODCAST]

By Sandler Training / August 19, 2020

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

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Benchmarking for Client Satisfaction

By Tom Wilson / July 11, 2020

The value of client retention is significant, especially when compared to the cost of customer acquisition.

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Measuring Value Levels in a Customer Journey

By Bartek Posmyk / March 20, 2020

In order to combat this frustration and fear of product obsolescence, producers offer you over-the-air updates that upgrade your product’s software to perform new tasks and make your user experience in general more satisfying.

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The Retail Champion’s Playbook

By Rob Fishman / January 9, 2020

Retail champions never stop asking themselves questions about how to improve the customer experience. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.

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Five Trends Sales Professionals Should Watch for in 2020

By Dave Mattson / December 31, 2019

As 2019 draws to a close, it makes sense to survey the landscape and take note of the ideas and innovations that are most likely to affect markets, and sales teams, in the year to come. With that in mind, here are five emerging trends we at Sandler believe sales professionals should be on the watch for in the year 2020.

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In Major Account Relationships, Retention is not a Noun

By Brian Sullivan / November 26, 2019

And we’ve all heard how even a small increase in a firm’s overall major client retention rate has an exponentially positive effect on revenues and profits.

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