Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

How to Improve Interpersonal Skills at Every Level

By Dave Mattson / October 18, 2018

Does your workplace make you happy? Some 52.3% of Americans report feeling unsatisfied with their jobs, while 39.4% of people reported disliking the people that they work alongside. If you find a strong correlation between being unhappy at your job and weak relationships with your coworkers, follow these nine rules to develop interpersonal skills and become well…

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Stroke, Struggle, Validate

By Donna Bak / May 9, 2017

There are three tools that are particularly effective and easy to use in making people feel good about themselves: stroke, struggle, and validate. You can use one, two, or all three of these tools in interactions with patients—it depends on the situation. A stroke is a small, genuine compliment (notice that it’s not gushing praise)…

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8 Red Flags to Avoid When Hiring

By Dave Mattson / June 1, 2015

The hiring process can be a rocky journey involving dozens of candidates and weeks of interviews. Although a painstaking process, finding the right employee for the job is crucial, and the choice should never be rushed. Employees are the ambassadors of your brand, not to mention the money your company invests in each new employee. It costs an…

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