Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

How to Succeed When A Client Leaves

By Hamish Knox / February 5, 2021

Humans are either open or close minded to any suggestion. Once the mind is closed its nigh impossible to open it back up again until that person wants to re-open their mind.

Read More

Benchmarking for Client Satisfaction

By Tom Wilson / July 11, 2020

The value of client retention is significant, especially when compared to the cost of customer acquisition.

Read More

The Hunt for New Clients Survey From the Sandler Research Center [PODCAST]

By Sandler Training / May 6, 2020

Brian Sullivan Interviews Jonathan Farrington to bring you more information on The Hunt for New Clients.

Read More

Measuring Value Levels in a Customer Journey

By Bartek Posmyk / March 20, 2020

In order to combat this frustration and fear of product obsolescence, producers offer you over-the-air updates that upgrade your product’s software to perform new tasks and make your user experience in general more satisfying.

Read More

Client Retention in a Crisis [PODCAST]

By Sandler Training / March 19, 2020

Bill and Brian discuss: Ways to follow best practices during these challenging times; Functioning and Communicating as a virtual team with clients to deliver value and meet deliverables expectations. Was to maintain client retention best practices in challenging times.

Read More

The Importance of Building Brick Walls Around Your Best Clients

By Jonathan Farrington / December 21, 2017

One of the most obvious reasons you should be building brick walls around your existing clients is to reduce the impact of aggressive competitor activity. While you are off flirting with seemingly more attractive and exciting new opportunities, your competitors will be targeting your “home base.” The motivation to keep your clients should be strong.…

Read More

How to Effectively Juggle Client Accounts

By Mike Montague / October 24, 2017

Early in every sellers’ career, they learn to segment clients. They have As, Bs, Cs, and “everybody else.” What separates great sellers from others, is their ability to balance these segments and manage their relationship with each. While seemingly elementary, this can be a daunting task for even the most veteran salespeople, if they haven’t…

Read More

How to Succeed at Client Retention [PODCAST]

By Sandler Training / September 29, 2017

The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Mike Montague:Welcome to the How to Succeed Podcast, the show that helps you get to…

Read More