Call Center Success The Sandler Way
Designing and running a profitable inside sales call center
Powerful strategies for hiring and supporting call center representatives
Empower your team to accomplish critical business goals
Even in this age of "do not call" lists and voicemail jail, more and more companies are setting up call centers to close more business.
In Call Center Success The Sandler Way, Sandler trainer Tom Niesen takes the guesswork out of operating a call center by presenting practical tools and insights that can be implemented with relatively little time and effort, but with potentially enormous returns.
The book answers important questions you may currently struggle with:
- How do we get the people we call to want to stay on the line with us?
- How do we connect during the critical opening seconds?
- How do we keep them on the line and turn that call into profit?
Get a sneak preview... download a free sample chapter!
Learn how a successful call center can turn your current "shoppers" into buying "customers"