Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

From “Customer Service” to Customer Success: Five Powerful Behaviors that Build Loyalty

By Mike Montague / July 14, 2021

Keeping a client is typically ten times cheaper and easier than finding a new one. Here are five powerful behaviors you can build into your account plan to support better, more profitable, and more loyal business relationships.

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How to Succeed at Changing the World [PODCAST]

By Sandler Training / July 13, 2021

Mike Montague interviews Janice Lintz on How to Succeed at Changing the World.

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In Relationships, the Key is Trust

By Brian Jackson / November 14, 2020

Are “Relationships” really relevant to the sales profession?

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How to Succeed at Customer Service [PODCAST]

By Sandler Training / August 19, 2020

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

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The Critical Elements of Proactive Client Retention [PODCAST]

By Sandler Training / May 20, 2020

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.

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Making the Most of Customer Service

By Jonathan Farrington / January 23, 2020

Customer experience programs fall under a number of titles – customer services; customer satisfaction; customer focus; customer orientation; etc.

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In Selling, Whose Year Should You Close Strong?

By Brian Sullivan / December 4, 2019

It’s that time of year. The holidays loom, there is a chill in the air, and countless articles appear providing guidance to sales representatives about how to close the year strong.

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Your Mailing List: One Key to Retail Sales Success in an E-Commerce World

By Rob Fishman / August 13, 2019

Retail champions, the subject of my book RETAIL SUCCESS IN AN ONLINE WORLD, outlines not only how to connect with customers face-to-face but also a long-term engagement strategy for after the customer leaves the store.   Such a strategy begins with an effective dialogue allowing the customer to opt in to a mailing list, using MailChimp…

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How to Succeed at Doing RECON [PODCAST]

By Sandler Training / April 2, 2018

Learn how to do a simple five-part client satisfaction call using the RECON framework. Caroline Robinson, Sandler trainer from the UK, talks about checking in with your clients and getting on the same page. The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and…

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