Sandler Blog
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Keeping a client is typically ten times cheaper and easier than finding a new one. Here are five powerful behaviors you can build into your account plan to support better, more profitable, and more loyal business relationships.
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![How to Succeed at Customer Service [PODCAST]](https://www.sandler.com/wp-content/uploads/2020/08/How-to-Succeed-at-Customer-Service-PODCAST-1-300x166.jpeg)
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Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.
Read MoreCustomer experience programs fall under a number of titles – customer services; customer satisfaction; customer focus; customer orientation; etc.
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It’s that time of year. The holidays loom, there is a chill in the air, and countless articles appear providing guidance to sales representatives about how to close the year strong.
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Retail champions, the subject of my book RETAIL SUCCESS IN AN ONLINE WORLD, outlines not only how to connect with customers face-to-face but also a long-term engagement strategy for after the customer leaves the store. Such a strategy begins with an effective dialogue allowing the customer to opt in to a mailing list, using MailChimp…
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Learn how to do a simple five-part client satisfaction call using the RECON framework. Caroline Robinson, Sandler trainer from the UK, talks about checking in with your clients and getting on the same page. The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and…
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