Sandler Blog
Stay up to date with valuable insights and advice from our expert trainers.
Mike Montague interviews Ray Setter on How to Succeed at Customer Service.
Read MoreBrian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.
Read MoreCustomer experience programs fall under a number of titles – customer services; customer satisfaction; customer focus; customer orientation; etc.
Read MoreIt’s that time of year. The holidays loom, there is a chill in the air, and countless articles appear providing guidance to sales representatives about how to close the year strong.
Read MoreRetail champions, the subject of my book RETAIL SUCCESS IN AN ONLINE WORLD, outlines not only how to connect with customers face-to-face but also a long-term engagement strategy for after the customer leaves the store. Such a strategy begins with an effective dialogue allowing the customer to opt in to a mailing list, using MailChimp…
Read MoreQualify and close new sales from your existing customer list.
Read MoreLearn how to do a simple five-part client satisfaction call using the RECON framework. Caroline Robinson, Sandler trainer from the UK, talks about checking in with your clients and getting on the same page. The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and…
Read MorePatients know they have choices, and they are demanding a better ‘people experience’ from healthcare providers. How do we meet that challenge?
Read MoreThe more opportunities you have to interact with your prospects, the better, and the end of the year is an opportune time to reach out and reconnect with your clients and prospects to get in front of them prior to the new year. Below, I have outlined the four main components for productive meetings and…
Read MoreThe guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System.
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