Sandler Blog

Stay up to date with valuable insights and advice from our expert trainers.

How to Succeed at Customer Service [PODCAST]

By Sandler Training / August 19, 2020

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

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The Critical Elements of Proactive Client Retention [PODCAST]

By Sandler Training / May 20, 2020

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention.

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Making the Most of Customer Service

By Jonathan Farrington / January 23, 2020

Customer experience programs fall under a number of titles – customer services; customer satisfaction; customer focus; customer orientation; etc.

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In Selling, Whose Year Should You Close Strong?

By Brian Sullivan / December 4, 2019

It’s that time of year. The holidays loom, there is a chill in the air, and countless articles appear providing guidance to sales representatives about how to close the year strong.

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Your Mailing List: One Key to Retail Sales Success in an E-Commerce World

By Rob Fishman / August 13, 2019

Retail champions, the subject of my book RETAIL SUCCESS IN AN ONLINE WORLD, outlines not only how to connect with customers face-to-face but also a long-term engagement strategy for after the customer leaves the store.   Such a strategy begins with an effective dialogue allowing the customer to opt in to a mailing list, using MailChimp…

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How to Succeed at Doing RECON [PODCAST]

By Sandler Training / April 2, 2018

Learn how to do a simple five-part client satisfaction call using the RECON framework. Caroline Robinson, Sandler trainer from the UK, talks about checking in with your clients and getting on the same page. The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and…

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The Value of Communicating with Your Client as the Year Ends

By Mike Montague / December 19, 2017

The more opportunities you have to interact with your prospects, the better, and the end of the year is an opportune time to reach out and reconnect with your clients and prospects to get in front of them prior to the new year. Below, I have outlined the four main components for productive meetings and…

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